Erik's Thoughts and Musings

Apple, DevOps, Technology, and Reviews

Skype and PayPal Problems

Skype can really be a pain in the butt sometime. I go to their website to renew our online number tonight and of course they reject my credit card and point me to Paypal to finish the transaction. Since Skype and Paypal are both in the same bed it is not surprising, but since I have never had problems with my credit card at Amazon and other places online it is pretty annoying.

So I got to PayPal, login, and then scratch my head. Adding a credit card to your account is buried in their menu options. PayPal is also complaining to me that I don't have a valid account anymore because of "changes" and I need to validate my address and phone number on file. So I go and see my address, but the phone number is masked only showing the last three digits which I don't recognize. This is really turning into a pain in the butt.

I end up calling PayPal's customer service line and I give them my info telling them that I have no idea what the phone number for my account is. After some back and forth I found out the number they have on file is from 4 years ago when we used to have an actual home phone. So before I get a chance to tell them what my new number is, the rep tells me she needs to transfer me to a "specialist" because I have "limitations" on my account and that I would have to hold on the line for a few minutes. Obviously it was an upsell to their premium product. So right when she puts me on hold I say screw this and hang up. I have already wasted more time on something that should have been 2 minute procedure.

I was about to give the big FU to Skype and drop my online number when I go back to the Skype site and notice that you can pay by Moneybookers. So I research to make sure they are legit. I go to their site, enter in my info and within 2 minutes I have my online number payed for.

If PayPal didn't have Ebay would they even still be in business? or is it because of Ebay that PayPal has gone downhill? I can understand the need for validation to cut down on scams, but it really was ridiculous.

Technology